General Data Protection Regulation

GDPR Privacy Statement
Terms & Conditions

GDPR Introduction:

At Home Sweet Paws, I am committed to maintaining the trust of my clients by handling their personal data responsibly and protecting their rights to data protection under the General Data Protection Regulation (GDPR). This policy outlines how I collect, process, and protect your personal data as a pet sitter service.

Personal Data I Collect:

I may collect the following personal data from my clients and their pets:

  1. Identifying Information: Full name, email address, phone number, and postal address of my client.
  2. Contact Details: Information about your pet, including breed, age, weight, and any health issues.
  3. Special Diets or Needs: Information about your pet’s diet, allergies, or any specific needs.
  4. Payment Details: Information about payment methods, however I do not store any client bank account or credit card details on my site.

How I Use Your Personal Data:

I primarily use your personal data to provide pet sitting services. The data collected will be processed for the following purposes:

  1. Service Booking and Provision: To process your booking, schedule and provide pet sitting services.
  2. Health and Safety: To identify potential allergies or health issues that may impact your pet’s well-being.
  3. Payment and Refund: To manage payment transactions and process refunds.
  4. Communication: To contact you with updates, notifications, and other important messages.

How I Store Your Personal Data:

I store your personal data in a secure database within the European Economic Area (EEA), using industry-standard encryption methods to protect your data. Access to your personal data is restricted to myself and contractors of Home Sweet Paws.

Who Has Access to Your Personal Data:

  • Staff: I have access to your personal data.
  • Contractors: My contractors, such as veterinarians, may have access to your personal data on a need-to-know basis.
  • Service Providers: I engage service providers, such as IT support, to access your personal data to perform their functions.

Your Rights under GDPR:

You have the following rights to your personal data under the GDPR:

  1. Right to Access: Request a copy of your personal data.
  2. Right to Rectification: Request correction of any inaccuracies in your personal data.
  3. Right to Erasure: Request deletion of your personal data.
  4. Right to Restriction: Request restriction of processing of your personal data.
  5. Right to Data Portability: Request a copy of your personal data in a commonly used format.

To exercise any of these rights, please contact me at sara@homesweetpaws.co.uk.

Changes to This Policy:

I reserve the right to modify this policy from time to time, without prior notice. When I make significant changes to this policy, I will notify you of the changes through my website or email.

Contact Me:

If you have any data protection questions or concerns, please don’t hesitate to contact me at sara@homesweetpaws.co.uk.

Home Sweet Paws – Terms and Conditions:

By booking with Home Sweet Paws, you agree to the following terms and conditions with Sara Birmingham:

1. General Care and Responsibilities:

1.1. Dog Walks
All walks are conducted on-lead, unless you inform me otherwise in writing before the service begins and then only if deemed safe and appropriate.
1.2. Emergency Veterinary Care
In the event of a medical emergency, you authorise me to take your animal(s) to the nearest veterinarian. You agree to cover all associated costs, including medical fees, transportation, and any additional charges.
1.3. Medication Administration
If your animal(s) require medication, you must provide clear instructions regarding the type, dosage, and schedule. By booking, you authorise me to administer medication as directed.

2. Payments and Refunds:

2.1. Payment Terms
Full payment is required at the time of booking via the website, using a valid credit or debit card.
Appointments remain in a ‘pending’ status until confirmed by me. Appointments must be approved/confirmed my me in writing by email before the service can start.
2.2. Refund Policy
I completely understand that plans and circumstances may change after making a booking. No problem, please get in touch with me and I can make alternative arrangements or cancel the appointment on your behalf.
If I withdraw, it’s always fully refundable.
2.2.1  For dog sitting service
Within 4 Weeks of Start Date: Cancellations made by you within 4 weeks before the scheduled start date of the dog sitting service are non-refundable.
Outside the 4 Weeks’ Time Limit: Refunds are provided for cancellations made by you more than 4 weeks before the service start date may incur a 10% deduction from the refund to cover administration fees.
2.2.2  For all other services
Within 4 days of Start Date: Cancellations made by you within & including 4 days of the scheduled service are non-refundable.
Outside the 4 day Time Limit: Refunds are provided for cancellations made by you more than 4 days before the service start date may incur a 10% deduction from the refund to cover administration fees.

3. Bookings and Availability:

3.1. Future Bookings
Dog sitting services can be booked up to 1 year in advance.
All other services can be booked up to 90 days in advance.
3.2. Pending Appointments
All appointments are considered ‘pending’ until approved/confirmed by me.

4. My Obligations:

4.1. You are responsible for providing all necessary supplies for the care of your dog(s), including food, leashes, medications, and any special items.
4.2. You must inform me of any behavioral or health concerns your dog(s) may have prior to the start of the service.
4.3. I will make every effort to accommodate your requests, but cannot guarantee specific outcomes due to unforeseen circumstances.

5. Liability:

5.1. I am not liable for any injury, illness, or loss of your animal(s) resulting from circumstances beyond my control, such as pre-existing medical conditions or unforeseeable accidents.
5.2. You are responsible for any damage or harm caused by your animal(s) to property, people, or other animals during the service.

By completing your booking, you confirm that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns, please email me at sara@homesweetpaws.co.uk.

"Every paw has a story, and every pet deserves love. Trust me to care for your furry family members while you're away, ensuring their tails keep wagging and their hearts stay happy!"

With Love - Sara Birmingham

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